Dreams - Fulham

The service was excellent, the product was excellent but the £39 for delivery and then £39 to take the old mattress away (from the same address) was excessive in my opinion.

The staff were very helpful, I have arthritis and was advised on the best mattress for my health issues

The sales assistant was friendly, took time to explain and discuss my needs and the products.

Ease of ordering ,friendly atmosphere.

I pulled up outside the store and was met by the store manager Zed before we even entered. He informed me that there was a private carpark around the back to park my car so I didnt have to leave it on the street. When we entered the store Zed identified our needs straight away and started to show us things that he thought would be a good ft for us. He explained the differences between mattresses and i didnt take us long to decide which what would be prefect for us. We found the process from start to finish very painless and Zed made us coffee to make the experience even more enjoyable. I used to dread shopping for beds etc but now I know Zed I can just give him a call and pop down should there be anything else I need or any problems. Overall very satisfied with the experience. Looking forward to receiving the bed now.

From the moment Andrew Chung greeted me with the offer of tea or coffee to saying goodbye, the service and assistance I received was excellent, efficient and exactly what I needed. Thank you, Andrew & Dreams, for making the potentially overwhelming decision making process simple.

The staff was terrific and the entire store experience was very pleasant.

I saw in the store the kind of bed I was looking for. I could not have asked for a better service. Thoroughly satisfied, except for the price.

We came late to the store with only a few minutes before closing but Andrew lets in anyway and give us time to look around. I wasn't planing in buying the bed that day but he was patient and polite, he understood what I was looking for and in the end I found something that I just fell in love with it. Andrew give me a great price that included free delivery and set up of the bed. What makes me really satisfied is that I could choose the date of my delivery and I don't have to wait for months or miss the delivery because I went too work or shopping I know went to expect my new bed. This interaction was all about my needs and I love it especially because I a nurse and usually I put other people's needs above my own. Good work Andrew good customer service. 5 stars Dreams.

Pleasant greeting by Andrew Chikig offered me a coffee which was very welcome after an exhausting day Christmas Shopping.He was very helpful very informed on the products and did not pressure me into making a decision.Bed I looked at on line was not in the store but he showed me item on big TV screen. I asked questions he replied in an upbeat manner which gave me confidence in your product.