Dreams - Fulham

Your salesman, James in your Wandsworth Bridge Road shop was friendly, knew immediately what I was looking for and made a suggestion to try a bed, which I ultimately bought. He explained in detail the different types of beds/mattresses available for the price I wished to spend and also the more expensive ones! The bed I chose was delivered on time last Saturday, the delivery men were friendly helpful and efficient. James also spent time in explaining about your pillows, in particular the Tempur ones and suggest I tried all the different ones in this style, and to take my time in doing so, as with the beds. It was all in all a pleasant experience.

Good knowledge and very pleasant and helpful manager.

James was very knowledgeable and, in the best sense, he was a very good sales person. We tried a number of options and he was patient and helpful.

I was happy with the staff and the quality of the store. the staff then one who was help me was friendly and helpful with more respect. I am really satisfied with my needs.

Andrew was extremely helpful. He asked me what I was looking for and I explained my needs which narrowed the selection down. I tested four mattresses and went with his first recommendation. He described the product clearly and explained the guarantee and return within 40 days option. The store was quiet which helped, but he was very clear and the whole experience was straightforward and drama and hassle free.

I was very satisfied because I was first of all treated and greeted with respect. Then the rep. inquired as to what my needs are then showed me my options and offered an opinion, this enabled me to make an informed decision. At one point I was unsure, but he was patient. I value patience as a strength. There was a time when I inquire of him on a particular item and he went to double check before giving an answer(not a know it all or show it all). He introduced products on various level, so that helped to broaden my knowledge as to the vastness of your product line, great for business. I was truly impressed at the desk, there was really a team feel, even the manager engaged us in conversation highlighting the diversity of the product line. I really glad I went to that store.

Great staff and service. Help was at hand when needed but I was also left alone to brows and explore the products. When placing the order the computer system went down and had to be rebooted resulting in going through the order and my details again. This was dealt with as quickly as possible and I was given another smal discount for the inconvenience. Overall a very good experience. I would come back and definately refer friends & family.

Customer Service. Andrew Chung got the time to understand what we wanted, asked questions and then gave us a number of choices for us to make our minds up. Allowed us enough time to make a decision without putting any kind of pressure. Choice of Products. A wide range of mattresses to get the chance to try different types and make an informed decision.

EDDIE WAS BRILLIANT FROM START TO FINISH. HE MADE ME A GREAT CUP OF TEA AND WAS REALLY HELPFUL IN HELPING ME CHOOSE MY PILLOW.

I came first in Dec 2014 & helped by Jade she took her time with me, made an effort to understand my needs, helped me to look at options & gave me all the details of what I liked & her details if I wanted more assistance. Today Zed was amazing, he took his time with me, understood what I wanted & was really friendly, warm, welcoming & gave me one of the best experiences ever. I really felt looked after & that Zed genuinely wanted me to find the one that was right for me, not pressure me to buy the most expensive or to do the purchase today as I've felt in other stores. Zed was wonderful & really helped me out with things today & made sure I was completely confident before leaving the shop. My experience with Jade made me come back & I visited another store (tottenham ct rd) over the weekend & had the opposite experience, I was left once other customers came in & no one really helped me or my partner at all, we were essentially ignored & given incorrect information. In contrast Zed & his team are top notch! I was even offered tea & coffee when I came in before starting by Andrew. That is real service as they didn't know if I'd buy or not but I was looked after all the same. :0)