Dreams - Fulham

The two members of staff who served me on the two separate occasions I visited the store were excellent and very attentive and even remembered me from my initial visit.

Staff very friendly and new the product he was selling

Found what we were looking for- mattresses suitable for bunk beds (no higher than 19cm). Customer service was excellent

I visited the show room 3 times and each time I was helped by the same employee, who remembered our previous conversations and discussed with me the merits of each of the relevant mattresses. This made the process much easier as I did not have to repeat my requirements again on each visit. The rest of the staff were also very friendly and helpful with any other questions I had in relation to my purchase.

Our assistant knew her products, was extremely helpful and measured all the dimensions of any bed we were interested in without hesitation. She was friendly, knowledgable and professional throughout.

The staff at this store were very welcoming and friendly. I was offered a drink right away on arrival by the manager zed whilst the sales assistant jade helped us with every need. Such a lovely store the staff definitely make buying a bed so easy.

Staff were warm and friendly and lots of knowledge

Terasa, helped us a few weeks ago. She was extremely knowledgeable but also honest and we felt valued rather than just another sale. This is why we came back, and once again, seeing her, she recognised us, asked us about our place and how things were going. She confirmed our initial feelings that she was the right person to buy from, regardless of the price difference we were paying.

I was highly satisfied because I visited the store on the Friday before I returned on the Sunday. As soon as I walked into the store the assistant James was very attentive, helpful and knowledgeable. He was patient with me even though I took him around the store up to 3 times! He listened to my needs and answered every question and I could see that he was honest. When I returned to the store to purchase my bed two days later there he was again and he recognised me and remembered everything we discussed on Friday. Again, James was very patient with me and made my experience very personal. He was very friendly and cheerful which kept me in a great mood. His colleagues that were present were also very helpful and professional. James then informed me of the deals on pillows and duvets and I immediately purchased a duvet based on what he said about the quality and price of a microfibre rather than a hollowfibre. He told me that I was getting the microfibre duvet at a VERY good price and that if I were go to another shop I would be buying a hollowfibre for the same price as what the microfibre was currently priced at. I was very very happy with the service I receieved and will return.

The whole team worked together to help choose the mattress we bought through from understanding the mattresses and finally purchasing the mattress. Andrew, James and Zed were all very helpful.