Dreams - Fulham

Excellent service and availability of items but it is a shame that the shop did not stock the full range of Tempur mattresses. There were 4 of the 5 different Tempur mattresses on display and I wanted the 5th one. However I had tested it somewhere else but placed my order with Dreams as your stock availability was much better - 1 week as opposed to 6 !!

the time consumed in the store to place the order was long around 45 mins but all other things were fine.

Showroom slightly disorganized and could be slightly cleaner

Everybody was very helpful. I went to the store during the afternoon of a weekday and each time I was the only customer in the shop so quite difficult not to get good service hence not opting for highly satisfied.

some beds labelled medium that are clearly firmer than some of those labelled firm. Could have more info in store, eg a buying guide for mattresses going through relative merits of sprung v foam v combo v temper, etc

I would have liked additional options but your salesman James was great

The card reading machine at the Fulham shop was not working. I had to do the transaction by BACS to ensure the soonest delivery date.

one can never be highly satisfied , i was highly satisfied with the assistant

Coffee offered - which was lovely, but was instant. (not fault of staff but not a fan!) staff were lovely but store is slightly older and tired. Ceiling particularly - which is an issue when time is spent lying on the bed so looking at it!!

James customer service at the Fulham branch was first class and is a compliment to your business