Dreams - Fulham

Bed frame which we wanted was OOS but when we asked if we can have delivery of mattress and bed then separately they told us we will not be then able to use promotion which was for that frame

I recently bought a bed with my son for him. The delivery experience was horrific and very poor. The time slot was not adhered to, the driver couldn't find the property and told me I had an incorrect postcode then got lost, then he got a parking ticket and wouldn't stop complaining as he said he had to pay for it and was literally blaming me for it. Nevertheless I returned to buy a bed for me and took a friend who is also buying a bed. So, through me you have had three bed sales in six weeks. I asked for some small token of goodwill like no charge to remove my existing bed and was offered £20. We were then told to take green bags with us to put our mattresses in and shown them but then not given them. Then my friend was called and told to come and get them. Surely you could post them. Overall I think your customer service and delivery is very poor. I live in a very busy residential street and am dreading our delivery on 25th Oct.

The delivery time was not conducive to me. I work in the health service and was not given a time of delivery but give a period of time within which to wait for the couple of thousands of item I bought. I expect to be given a specific time but not within a range or time. I cannot wait all day for a bed and mattress. Then ask to pay for the redelivery. When I have to pay and arrange for another shipping date. I swear I will never walk into any Dreams shop.

The delivery time was not conducive to me. I work in the health service and was not given a time of delivery but give a period of time within which to wait for the couple of thousands of item I bought. I expect to be given a specific time but not within a range or time. I cannot wait all day for a bed and mattress. Then ask to pay for the redelivery. When I have to pay and arrange for another shipping date. I swear I will never walk into any Dreams shop.

The delivery time was not conducive to me. I work in the health service and was not given a time of delivery but give a period of time within which to wait for the couple of thousands of item I bought. I expect to be given a specific time but not within a range or time. I cannot wait all day for a bed and mattress. Then ask to pay for the redelivery. When I have to pay and arrange for another shipping date. I swear I will never walk into any Dreams shop.

The delivery time was not conducive to me. I work in the health service and was not given a time of delivery but give a period of time within which to wait for the couple of thousands of item I bought. I expect to be given a specific time but not within a range or time. I cannot wait all day for a bed and mattress. Then ask to pay for the redelivery. When I have to pay and arrange for another shipping date. I swear I will never walk into any Dreams shop.

The operator recorded wrongly the requirement. We asked for medium firm and in the order she put firm and is very annoying because we dont have time to fix this issues we are busy! We just want to get the job done

The manager of the store was rude, brash and dealt with back office issues in the front office. He lacked any charm and did not set a good example to staff at all. I had to wait around and listen to excuses as to why they couldn't place my order as the computers were taken up and then sent away and told to come back

I was perfectly satisfied and received outstanding service!

I was very satisfied with my experience at Dreams. One of the beds I bought wasn't available to order then but we found a way around that.