Dreams - Harlow

I wanted a specific mattress and it was not there, plus the ones that were available were crazy expensive.

Staff fabulous, delivery times excessive and pricing was high. Need to offer staff flexibility. I was prepared to buy a much more expensive item if a small amount of flex in price was available but it wasn’t so I didn’t.

As some items overpriced and not clear delivery date until the order is placed.

As some items overpriced and not clear delivery date until the order is placed.

As some items overpriced and not clear delivery date until the order is placed.

As some items overpriced and not clear delivery date until the order is placed.

Phoned after placing the order to ask for information about delivery and the experience was not positive with rude and unhelpful staff

I was told when I purchased my mattress that I was awarded free pillows. However upon receiving my invoice it’s noted that it was a £20 discount on mattress and £20 discount off a £40 pack of pillows. Anything you pay for is therefore not free. So I have paid for free pillows.

Wasn't able to process the order due to a computer failure and was promised a call back when all sorted but i ended up having to call back as the following day i still hadn't heard. The order was placed and delivery is expected on the 25 Jan but haven't received pillows or bag to put the existing mattress in for collection.

Sales assistant asked if we needed help, at first we said no, after having a look around asked for some advise