Dreams - Harlow

Tried to place order online but the website kept crashing resulting in my payment and order not being successful, called and spoke to someone who was able to process the order but the whole process took a while. The soonest delivery date is almost a month after ordering which seems an awful long time for a mattress.

The staff we friendly and store were lovely. My only criticism is the store was quite hidden away and we only found it through chance. Maybe a bit more signage would help. Otherwise i was satisfied.

Think we wasted a lot of time trying to find a suitable mattress as the different types were scattered all over the store ie if you had all the "firm" mattresses together, it would have been easier. Likewise with the "medium" and "soft".

Until I try the mattress at home I cannot be sure if I will be highly satisfied

I was overall satisfied, we had an idea of what we was going in for, didn’t really get much help until we asked a member of staff, staff member was polite but didn’t go through any offers or anything and I had to ask if they could take old mattress away as I saw a sign that they did, but it wasn’t offered

I want to wait to see if delivery is 4 weeks as stated on order

The product we ordered was not available to test in store

I did all my shopping on line or over the phone. I HAD to do the order by phone because your online payment system is dysfunctional. But the sales person I eventually dealt with was excellent.

I didn't feel the value for money was great and I felt some of the mattress options were difficult to locate/identify

Maybe as we were visiting while the Xmas sale was on but we waited a little while for assistance to place our order, but when catching the eye of a sales person the transaction was swift and professional