Dreams - Harlow

We was supposed to be given 4 free pillows which we assumed were coming with the matress but they didnt and upon ringing the the store to find out where they were i was asked "didnt you take them with you" we was not offered them in store and now we have to wait for them to be posted to us

The man who served me was excellent and the store was kept in immaculate condition. I wish there was a better deal on as it was post- black Friday and while the price was higher than I had expected, the salesman did everything in his power to give me items to make up for the lack of discount ie mattress protector and sleep monitor . Your salesman was not pushy but was there when needed - Shuyeb had excellent knowledge and was as helpful as could be, and recognised my mother from her purchases with Dreams. He is a real asset to the organisation.

Delivery time.

I was help by Jessica very helpful went in next day to place my order Jessica day of waiting now for bed to be delivered

I was very satisfied in most respects. The only issue was the price of our preferred mattress - very expensive.

An older model was available on-line for £200 cheaper, this wasn’t pointed out to us in store

We were satisfied with the store and the assistance of mike

Friendly staff, would have given 10 but over two weeks until mattress can be delivered is poor. Otherwise everything else good. Mattress not in stock to take.

I was a little disappointed that i had found a perfect bed, and once i placed the order i was told that it would be nearly a month and a half until i could take delivery of it. We then moved the delivery to a Saturday which brought the date forward by a few weeks. The staff were really friendly and helpful so that helped soften my slight disappointment. Overall i was impressed with the service and an looking forward to my new bed in a few weeks.

The Dreams store was good, however the reason I am not Highly Satisfied is that I've since realised if I ordered the product online through a cash back site I could have got 7% cashback on my item therefore making it cheaper, which is the most important thing to me as a customer and I am unable to cancel the order and re process online.