Dreams - Harlow

your text chat was hard to get a reply

Would have liked the delivery time to have been slightly less

Nothing to do with Dreams, just find the product to be product to be overpriced.

I was not pestered as soon as I walked through the shop ( the staff did say hello , and let me Cary on looking ), if I am pounced on as soon as I walk in a store it puts me off and I normally leave. After a few minutes one of the staff asked if the could help me to find what I am looking for . The showed me in right direction and then left me to it . ( which for me is the best thing to do, if they pester me then I lose interest). After I had made my decision then the sale only took a few minutes and I was done. The delivery was sooner than I expected. So so far so good.

Stacy was very helpfull abd knowledgable. The standby computer system slowed our purchase process but she handled it well

I could not order on line because head board shown with bed was no longer available so would not let me order on line had to ring to order bed you should remove items no longer available off the site yours

Website offers 100 day trial. Dreams rep said that this would be honoured but this has still not been confirmed - invoice shows only 40 trial period. This may be resolved but I do not yet have confirmation of this.

Very professional acknowledgement of the member of staff who assisted me.

The staff in store were fantastic, especially Mike/Michael (Harlow Store). He was very helpful indeed and a lovely man. What was a shame was the condition of the store - old carpet, ceiling has some wet/dirt patches. Definitely needs some work doing to it.

The assistant didn’t show me the items I had to spot in showroom and kept returning to the desk and they didn’t find out what I really wanted