Dreams - Harlow

Nothing was exceptional.....it was run of the mill.

The delivery times / dates could be improved, as if our mattress was to be delivered mon- fri I would have had to take a day off, with what I earn would have negated any discount.

We had to wait for a sufficiently experienced member of staff to become available to assist us. On returning to the store to complete an order, we had a long wait for the same reason.

Extremely busy, insufficient card machines and computer terminals to meet demand.

It was very busy and difficult to find somebody to answer my questions. I have mostly said satisfied because I always feel there is room for improvement

I wanted a 4ft framed bed and Initially the assistance could not offer what I was looking for. I told them I had seen a selection of beds on your web site, and thought I would have to come home to order it on line. I was just leaving the store when another assistant remembered a album showing the beds I was interested in. Had I not been insistent I had seen them online you May have lost the sale.

There was a lack of soft mattresses at mid-price.

after placing an order for bed and mattress >£2500 we were told if we wanted our old bed to be disposed of by dreams it would cost us £36, we have since donated it to charity and it was taken away for free.

Delivery : having to wait for 2 weeks

The Original bed I saw online was no avaliable to view. I understand that each store can't have them all on view but I went to