Dreams - Horsham

Both assistants were extremely helpful and advised us on our needs

Very helpful assistants

'Lady' Tracey in your Horsham showroom was helpful and explained all my options, steering me clear of certain mattresses when I told her I am allergic to wool. After initially testing my options 'Lady' Tracey left me to try out the various mattresses at my leisure - very much appreciated - it made the whole experience more relaxing, with no pressure to make a quick decision. Once I had made my choice the ordering procedure was straight forward and everything was explained to me. I was also made aware of any other bedding items available at special prices. My only complaint is that I have restricted time in which to complete my comments - when making a recommendation (or complaint) I for one want to get it right.

The visit to the Horsham branch was exceptional in that we were welcomed by Tracey who introduced herself and offered my wife and I a cup of tea whilst we looked around the store. There was no pressurised selling and we were left to check out each bed. She returned to us each time we had a question and this all came together with us making the purchase. Well done Dreams. Well done Tracey.

The lady who served us was very professional and helpful.

Only because the mattress I had tried a few months earlier hadb been discontinued form shop so couldnt try it again Also found the extras eg 8 year guarantee, and offers etc all a bit baffling !

The time for delivery of the bed is really too long .

Do not like all the extras on drawers etc. apart from that things were ok.

The 2 Mattresses I had selected were not held by the Horsham Store

It's not easy choosing a bed but I think we got there in the end