Dreams - Inverness

I was satisfied but always room for improvement.

Felt like I was nearly mis-sold delivery.

I think you cant be highly satisfied with the price of most things you buy these days,as the U.K. is very expensive.The Inverness store looked very clean but i wasn't looking in all the corners.As for the bed, i haven't slept in the bed yet as it wont be here for a few weeks. The staff were very nice ,very helpfull and seemed to know all about your beds.

The service received in store was very good, however, we experienced our difficulties on delivery. The delivery men were so fast, they took a bed downstairs for me and scratched the ceiling and the flooring..

I visited this store to purchase a bed because the wife, 5 year old child and I are sleeping on the sofa and floor until such time the bed arrives, estimate arrival time of bed is 2 weeks.

you cannot get a mattress off the shelf - you have to order one and pay £40 for delivery even if its delivered to store - not great

I was served by the store manager, this was only after being left to wait a very long time, when she eventually served me she walked off to see to another set of customers. I found this highly rude as I was in to make a cash sale. When she came back I had to tell her I wanted to order a bed. She took a long time to get me sat down to make the order and then while I was sitting she was bad mouthing another customer who was in with a child. The time the order took to process was unnecessary as she was speaking to other members of staff about their sales. She should of been concentrating on her own. I only continued with the purchase because of the sale, if this hadn't been the case I would of walked out. Completely unprofessional and I have chosen not to revisit the store to purchase the specialist bedding I require.

Ask me some more questions after the product has been delivered and tested. It is impossible to give an opinion until then. It is like asking how you enjoyed your meal in a restaurant when you have only just ordered it. The two members of staff were very helpful but can tell you no more till the beds have been well and truly tested and if they were worth the money. Will let you know eventually. I. Macbeth, Inverness.

Poor knowledge, lack of staff in the store. Almost 2 month wait for the mattress!!! Conflicting information given from different members of staff

I came to your store in Inverness and the staff were brilliant and my husband and i were very happy. We came home to the isle of lewis to order using finance and a) you do not deliver to the island free and b) we could not do finance online because the bed needed to be delivered to card address and not courier address. So now my husband and i have to take a day off work and spend a couple of hundred pound just to come back and do finance in the store. This is highly inconvenient and costly. Your staff however were brilliant and we will be happy with our purchases i am sure.