Dreams - Irvine

Felt it was expensive, however still made a purchase

I VISITED THE IRVINE STORE AND STACEY WAS EXTREMELY HELPFUL AND KNOWLEDGEABLE

service received from colleague in store was very good, the main aspect was the length of time before delivery was possible.

We were hoping for bigger discount during sale.

did not have a problem with it.

Product knowledge should have been better

Highly satisfied

Although the gentleman I dealt with in store was very friendly and helpful, he could not satisfy the criteria I had for delivery - I had originally intended on having the mattress delivered at the end of the week beginning 05/08, however the closest delivery time quoted to me was the 17/08. This meant I had to purchase a rolled mattress, which I was advised against by the colleague due to their quality compared to other mattresses. The product itself is actually very comfortable, but I would have preferred the flat mattress.

We were looking for a specific mattress we had seen online which was not available to try instore and i would not buy a mattress without trying it. The staff member however interpreted what we liked about the mattress and showed is similar products he did have. We ended up purchasing but as it cost a bit more than we originally wanted to pay and we couldn't try the mattress we saw that is why we slightly marked down. Customer service was really excellent though.

Order was incorrectly entered into systen. When reviewed next day store senior correcred. They never called to advise, we only knew due to new email generated.