Dreams - Leamington Spa

I was satisfied with my visit and the service I received but I need to wait until the item is delivered and set up and I am using it before I can say I am completely satisfied.

I thought the very well publicised sale offers of up to 50 per cent off would apply to more products. Couldn't help but feel I had been enticed into store by false promises.

Despite the fact that Jackie was great at assisting us, we still believe the total price was a bit too expensive. Also some other customers were offered water, coffee or tea. We were not.

I would like to have more product options.

I never rate anywhere as highly satisfied. In order to be this, one would need a baseline to compare, and I did not have that.

Can't possibly say that any store in the country is perfect .

We selected delivery on 18th, several earlier dates were available and the assistant said it would be extremly unlikely that the 10th would be taken in the next 30 minutes (I wanted to double check with my wife that she would be at home). We did that and tried to move the delivery date to 10th but was told the earliest available was the 22nd!!!

Not the stock of items we expected in particular. Matresses

I paid for a pm delivery I got a text night before stating 11:45-2:00 delivery In the shop I requested delivery after 1:30 The recipient of bed is housebound and has dementia I started a new job 5 weeks ago so I could only be there at 130 Graham who took order didn’t pass that onto delivery men to re do their route 4 Phone calls later it was resolved So I wasn’t really happy with the extra hassle of arranging times

The staff member who approached us gave us a pillow and left us to it. He didn’t ask what we were looking for, offered no advice and generally made himself scarce while we were looking around the shop. Very disappointing. The different staff member we dealt with a year ago was fantastic - and I could see he was still being fantastic with other customers during this visit - but we were sadly left with a dud.