Dreams - Livingstone

Right from the minute we entered the store we were offered assistance, by Ann, and taken through the comfort station. We did not feel rushed, everything was explained and she was able to answer all of our questions. Another female member of staff (didn't catch her name) asked if we would like to put our coats, shoes, bag etc behind the counter to allow us to move around more freely. We were offered and given a hot drink whilst deciding on which product to buy. I can't recommend Dreams and the staff at Livingston highly enough. Really welcoming, friendly, knowledgeable. A very positive experience. Oh yes - and the selection of meds / mattresses was impressive too.

Managed to get exactly what I was looking for and good selection opt mattresses.

We went shopping for a new bed for our daughter, lorand was very helpful and we explained our daughter has autism a learning disability, he let us browse all beds and then advised us what the best matress would be for her, we now have 1 very happy little girl who loves being in her room now and more importantly is safe in her bed.

Able to test the product and time to carry this out. Questions asked of the assistant were answered well and he took time with myself and my son. Aimed to ensure the customer was very satisfied.

A manager that knows the product and understands the meaning of customer care

lily and kim were very helpful and informative and knew their job well. they were not forceful and gave you plenty of assistance to help make your mind up.

I decided to buy a bed for my daughter's new house, for me to use when I go to Scotland to visit her and her family. I explained my needs to the assistant who understood exactly what I needed, even to the detail of the number of pillows I use. Her knowledge of the products and prices was excellent. I was able to try a number of mattresses in order to suit my needs. I would recommend Dreams to friends and family.

Excellent friendly service from Kim at the Livingston branch - nothing was to much trouble even got offered a coffee! she let us try everything and helped us pick something suitable for both our needs including pillows !! also seemed very Knowledgable and we left the shop smiling.

Given time to look on my own after assistant had given sound advice

The assistant Ann was extremely helpful and knowledgeable, she helped necselect the right mattress for my needs, and tolerated my 15 month old baby running about!!