Dreams - Livingstone

Both colleagues were very friendly during our visit but I find it difficult to rate something highly satisfied when I don't have the goods yet. I was very happy with the service, and if I was to receive a survey once I'm in receipt of the 6 items things may change. Clearly I understand how NPS works, but a 9 is still a promoter & once the goods have been received I'll hopefully score a 10

Some of the items were not in stock or not available for delivery as per need.

the assistant Ann could not have been more helpful but we still found it difficult to decide the most suitable mattress for our needs-- price and type-- but we have no complaints regards service

never give highly satisfied ratings as like to keep salespersons on their toes

I wasn't able to find a bed the size I wanted they were all over 6ft in length I expected to find a smaller bed for children aged 6up wards without resorting to the cabin type beds however the bed I have got is very good albeit my grandson still has another 3 feet to grow to get full use of it !!!

I was very impressed, the customer service was excellent.This is the second bed I have purchased in the last few years.I also advised my daughter to go to dreams and she did

The service I received is what should be the normal

I feel that a combination of store decor made it feel dated which made me initially consider going elsewhere. The place was clean but again dated and not upto modern standard. The person I dealt with effected my score as well due to lack of knowledge although I do believe she was new. She made a mistake on my credit plan and charged me for 8 year warranty which I stated I didn't want. The other advisor aided this person and luckily spotted the mistake.

Nothing exceptional

The assistance provided by Leopold was first class; nothing was too much bother. His product knowledge was excellent, he was friendly and attentive without being too intrusive. I almost never make such a large purchase without taking time to reflect but in this instance the sale only happened on the day because of Leopold's service.