Dreams - Milton Keynes

I feel that satisfied is what was due,as I knew what we wanted.if I was not sure and needed more help then it may justified highly satisfied

Product yet to be delivered and price paid includes setup, delivery and removal of existing furniture so some way to go yet before experience complete.

Store: Milton Keynes Adam was very friendly and knowledgable and was very patient with us whilst we made our choices and agreed a bed going forward. Amber was very fluent at processing the order quickly and in a timely manner.

I thought the staff were friendly,knowledgeable and approachable,as I would expect good staff to be.

Had a good experience with advice over the actual bed frame and mattress, however at point of order, I was handed over to another adviser. This felt a little like job done, sale made and move on to another customer and it wasn't as seamless as it would have been with 1 person throughout

We made it very obvious we were interested in a bed, no one came approached even to say ' I am sorry, someone will be with you as soon as possible'. We really wanted the bed, so came back in an hour.

With little time available, I just wanted the whole set i.e. bed, mattress, headboard as a job lot, none of this bit by bit nonsense. Your staff member (tall, slim, black haired lady), listened to my requirements and made it easy for a quick purchase.

I was happy with my visit, it took a while to find assistance and some of the mattresses were not clearly labelled. Otherwise it was all good.

On the day I made 2 purchases one for my daughter and one for myself. My daughter was given more discount and offers by her assistant than I was. e.g free mattress protector with mattress cover. I am not dissatisfied with the assistant but she did overcharge me on the deposit which I am still waiting for a refund. I purchased a divan and headboard which I am still bemused why the headboard is more expensive than the bed, I know the bed was on offer. My daughter purchased a bed frame which the headboard is included. Had I realised this I may have saved some money myself.

The overall process of buying a bed was fairly pain free, however to throw in what amounts to a £40 delivery charge at time of purchase was unacceptable. You should clearly indicate all costs up front and not spring items like this on the customer as a fait a compli when you have verbally agreed the purchase price. I have another bed to purchase for my family and will be looking elsewhere because of this issue.