Dreams - New Basildon

Lady was great and explained everything well forgot her name but great

I went to the store with my friend who was looking for a new mattress, we were greeted immediately by Jason who then proceeded to tell my friend that they had a new system whereby she would lie on a bed and be assessed for the right type of mattress for her needs, I had never seen this before and was most impressed. Jason offered us both a bottle of lovely cold water which we really appreciated .My friend made her selection and Jason then spoke about the excellent quality of the pillows and my friend decided to purchase these as well, I wasn't looking to purchase anything on that day but when I saw the quality of the pillows I asked if I could try them out and with help from Jason settled for the soft version which gives just the right support for your neck when laying down. We proceeded over to the desk to pay for our products which went through very smoothly and Jason arranged for the pillows to be delivered at a time to be arranged via the courier. We left the store feeling very happy with the whole experience and I would definitely go back there when I need a new mattress, headboard, etc and would recommend the store to me family and friends.

Felt at ease as soon as entered store Jason of Basildon came immediately and took me over to machine which calculated which beds were suited to my needs. I soon made a decision the only downfall is I have to wait a month for the mattress. I was offered a bottle of water which my friend and I appreciated. Found the whole experience in store a delight.

Good choice of options knowledge and friendly staff they gave advice then gave us space

The staff member was patient. She was knowlegable about the range of products.

My wife and I were very happy with the helpful service we received at the Basildon dreams store. Thank you

Tony was fantastic and without him to explain everything to us we would have left. He was brilliant and knew everything

Kerry (Basildon branch) really took time to Help us choose mattresses etc. She also made my kids feel really at ease when trying out the bunk beds. I was really happy with the price and the service

Excellent customer service and product knowledge from Mandy at the Basildon Store. It took no time at all to complete the transaction. Thank you

Mandy at Basildon was so good at assisting us, we didn’t even ask for help, she saw us and asked us if we had any questions or needed any help. We only went in to look at beds, but Mandy told us everything we needed and more, we ended up buying one!