Dreams - New Basildon

We were able to find and order our bed in no time at all

Customer care was excellent, helpful and fast

John Howard was very friendly and approachable, he help us in choosing the mattress, his knowledge on all your products was very comprehensive, he answered all my questions without hesitation, without a doubt a very valuable asset to your customer facing operations. Thank you very much for your help, it was most appreciated.

Availability of product. Salesman was very helpful, but not pushy in any way!

I'm disabled and got the information and product that was suitable for me.

Very good service. Polite and knowledgeable. Gave us time to look round first then answered all of our questions.

Friendly knowledgeable staff. Did not feel hassled. Was pointed in the right direction for what we were looking for and left to try the beds at our leisure.

We visited the store and were met by a very helpful assistant who showed us several mattresses within our budget. Once we had made a decision she sat us down and got our order placed, delivery times were very flexible. The Mattress was delivered on time, in perfect condition. Drivers were very helpful and took our old mattress away with them. New Mattress is fantastic, best nights sleep Ive had in ages!

Visited the Basildon store to purchase a bed for my mother. The sales assistant was called Jason, who was very friendly and extremely helpful assisting us with our purchase. He had great knowledge of all the different products that were available. He was also very patient, and did not rush us at all before we made our final decision. All in all, I was very impressed with the customer service given, and I would recommend this store to family and friends in the future.

Staff very friendly and helpful also knowledge of products very useful in making our mind up