Dreams - New Basildon

Great customer service

The sales assistant that helped us - Harry was very informative, answered all our questions showed us various options, used the bed fitting service and guided us to best mattresses for our needs, would highly recommend.

Great staff very professional even though he had only been working for dreams for a short period of time he was very efficient and caring

Tony was extremely helpful and understanding of what I was looking for. Using the sleep machine / mattress match was really helpful for me and for my son who also got a new mattress. He helped me pick items that were suited to our needs and he was thoughtful about price and the quality of items.

I was vey satisfied with the personal service i recieved by maria on my visit to dreams at basildon, she was very helpful as wass her manager. I would highly reccommend any other member of my family, or a friend to use this store, for all their bedding needs. One of my sisters already has.

Harry (who helped me with my purchase in the Basildon store) was fantastic. Walking into a bed store with all the options is a little overwhelming. I had a vague idea of what I wanted however Harry was an enormous help and I ended up totally changing my mind based on his input and the dreams sleep analysis (which is a great idea). He was super patient and took me around all the relevant beds. There was a really good selection available and he didn't put on any pressure at all and simply gave me the facts and options to make my decision. Excellent salesman. The purchase process was quick and simple and delivery date sooner than I though given shortages of everything recently.

Knowledgeable staff who clearly worked well as a team.

The member of staff Maria who gave us assistance was friendly and helpful, making sure we felt welcome.

Great service in store, Tony the store manager was really helpful in helping me select another mattress after I made him aware of my disastrous attempt with another supplier. He was patient and kept checking on me whilst I was sampling a few selected mattresses and eventually I picked one with his help. He was knowledgeable and even showed me the springs inside the hybrid I was selecting.. so I knew exactly what I was purchasing and could walk away happy!

We was served by Maria, we have never shopped for a brand new bed and was unsure of what would suit us. Maria was friendly and supportive and couldn’t be more accommodating.