Dreams - New Basildon

Staff initially approached and gave advice but when we needed assistance to buy, everyone disappeared. We had to approach someone behind a desk that was too high to sit at comfortably. They weren't watching the floor and didn't realise we needed help. We weren't offered all the payment options, we had to ask what was available.

Price was higher than originally budgeted

I was looking for a new bed frame for a spare bedroom so only wanted to spend about £200, but there wasn't much choice in the store in that price range. Happy with what I did buy though.

We went in store about 12 and the assistant lee was very helpful and left us to try the beds and when we asked any questions was very helpful .we retuned about 5-30after thinking about buying a bed and we felt we were a bit rushed as the store was closing at 6pm but apart from that we were well looked after and all questions we had were answered

There is always room for improvement. Most of the staff availavle looked like they needed a good laugh. Looked very miserable and didn't even smile an acknowledgement

No reason except I would describe my experience as Satisfied.

Highly sitisfied

The bed we wanted was out of stock. But Lee our assistant said he said he is going to call us when back in stock for us to purchase

Delivery slots are too vague. I have to wait two weeks for my mattress because I work during the week and couldn't be guaranteed a delivery slot for when I am at home.

I seldom go over the top with praise, I said I was satisfied and I was, plus being in sales myself I know you must always strive to do better, so by saying satisfied and not highly satisfied serves to make Dreams strive to do better, if there's room for improvement that is. For me you are much better than another of your current competitors in both in store assistance and display.