Dreams - New Basildon

I was a little upset to find that after I had placed my order in store and spending over £1800 that I wasn’t told about the 3 for 2 or the bundle options. I would have liked to have been told about the opportunity to have maybe bought the bedside tables as either a bundle or the option to have 1 free.

Anthony was great from the moment we walked in the store. Super friendly and knowledgeable. Would definitely go back if needed anything else. Covid friendly. Really helpful and enthusiastic. Thanks so much Anthony.

We were very satisfied with the service received from the member of staff and during our visit discovered he was the manager of the Basildon store. He was very helpful but gave us our own space to check out our options, he suggested we went on the machine you have instore before making our choice, which helped us knowing what we actually required from our new bed. Overall a very good shopping experience and we would certainly recommend Dreams, Basildon store to our family and friends. We are very excited about the delivery in the next couple of weeks. Thank you Dreams staff

Great customer service from your team at the Basildon branch. Friendly, helpful and speedy service.

The assistant was very helpful. Helping us to chose a bed, then a mattress that we both found comfortable, giving us time to think and talk about what we would like, while he delt with other customers. Then took our order very quickly and found a very quick delivery date.We left felling very happy and satisfied with the help we received, can’t wait for the delivery and a good nights sleep

Staff/Sophy very helpful and polite. Had a lot of knowledge about products, and not overbearing. Very happy with her approach and information about products required.

Friendly and thorough service, I was not rushed and was encouraged to try lots of matresses

It was my husband and I’s first time to visit a store. We usually buy from online and we couldn’t be any happier with our experience in store. Ross and Thony were brilliant. They were very accommodating, knowledgeable and efficient. We particularly love the sleepmatch and Ross gave us really good options of the mattress that fit us. We really liked the Tempur mattress but it was outside our budget, yet Ross was clever to give us the one in clearance and then gave us a whooping £1k off the price. Thony also helped us find bedframes that suit our needs and although the initial option we wanted isn’t available in store, the ones that were there were equally brilliant. And on top of that, these guys were amazing because they stayed beyond 6pm to help us sort our orders. Thank you so much Dreams Basildon!

Very informative staff (Tony). Not bothered whilst looking around.

From start to finish the process could not have been more easier or more comfortable