Dreams - Norwich

The young man who met us at the door greeted us very nicely, he explained everything to us regarding health and safety. It was a particularly hot day and he offered us some bottles of water. He stayed close by so he knew what we wanted and when we were ready to order. He talked to us about sleepmatch and what might be suitable in our price range. While our order was being put through he asked if we needed any new bedding and pillows. Our order was put through and the young man spoke to us about the support your company had given to all of your staff, we were very impressed with the company's helpfulness to it's staff during the pandemic situation and would come back again when we needed any type of bed/bedding. The young man's name is Laurence from the Norwich Dreams store. Well done Dreams.

The young man who met us at the door greeted us very nicely, he explained everything to us regarding health and safety. It was a particularly hot day and he offered us some bottles of water. He stayed close by so he knew what we wanted and when we were ready to order. He talked to us about sleepmatch and what might be suitable in our price range. While our order was being put through he asked if we needed any new bedding and pillows. Our order was put through and the young man spoke to us about the support your company had given to all of your staff, we were very impressed with the company's helpfulness to it's staff during the pandemic situation and would come back again when we needed any type of bed/bedding. The young man's name is Laurence from the Norwich Dreams store. Well done Dreams.

The young man who met us at the door greeted us very nicely, he explained everything to us regarding health and safety. It was a particularly hot day and he offered us some bottles of water. He stayed close by so he knew what we wanted and when we were ready to order. He talked to us about sleepmatch and what might be suitable in our price range. While our order was being put through he asked if we needed any new bedding and pillows. Our order was put through and the young man spoke to us about the support your company had given to all of your staff, we were very impressed with the company's helpfulness to it's staff during the pandemic situation and would come back again when we needed any type of bed/bedding. The young man's name is Laurence from the Norwich Dreams store. Well done Dreams.

Felt safe in the store re ppe and social distancing. Sales assistant was helpful but not pressurising. Good choice of mattresses able to try them. Quick delivery of new mattress.

Felt safe in the store re ppe and social distancing. Sales assistant was helpful but not pressurising. Good choice of mattresses able to try them. Quick delivery of new mattress.

Everything was catered for

Everything was catered for

We were greeted on arrival and shown sanitizing products before having the description of beds explained to us, all at social distancing. We were then left to look around on our own but told we could ask for assistance at any time. We could also try any of the beds which would be covered with a protective cover beforehand. When we had made our decision we were shown to a desk where we placed our order, protective screen between the assistant and ourselves. Each step of the process was clearly explained to us. Most helpful service throughout our visit.

We were greeted on arrival and shown sanitizing products before having the description of beds explained to us, all at social distancing. We were then left to look around on our own but told we could ask for assistance at any time. We could also try any of the beds which would be covered with a protective cover beforehand. When we had made our decision we were shown to a desk where we placed our order, protective screen between the assistant and ourselves. Each step of the process was clearly explained to us. Most helpful service throughout our visit.

Helpful polite professional