Dreams - Nottingham

I found the staff very helpful and not overly pushy. They were available to help but didn't crowd us so we could discuss how we felt about each option. I am only satisfied as opposed to highly satisfied because I have just realized I do not have assembly included in my order and I do not think we discussed this, as it is something I would definitely like.

It was an excellent experience. As a customer with a budget, there is not a range of reasonably priced extra firm mattresses, which would have made the rating highly satisfied in all areas. But we were highly satisfied with a lot of our experience. There was a variety of products and we got a fantastic deal in the end!

Great Staff yet Again !

not having one in the store

I was hoping for a quick delivery, quicker than 2 weeks, as we had bought ex display items. The shop building was looking a little tired.

I felt the price was high however the finance option was good. The original bed I wanted to order I found the display model tired and didn't wear well so I changed my mind on which bed to choose. I did appreciate being able to see the beds in the flesh and spending time deciding.

Staff were helpful not pushy , but there was a lot of chatting amongst the 4 members of staff while I was trying to come to a decision and then get their Attention. When putting the order in I said clearly that I wanted a soft mattress but when I checked the order email later A medium mattress was on the order. Had to phone customer service as the store would not answer the phone at 5pm they put me through and the issue was corrected.

Perhaps for me, personally, satisfied is a high rating. Something needs to be extra special to warrant 'highly' being added. A pleasant enough experience, a knowledgable assistant and a quick purchasing experience. A satisfactory visit.

Some of the staff were rude to other members of staff

Price was high. Would have liked more items reduced off final price.