Dreams - Nottingham

The cost of delivery was put on the order and I was not made aware of this. I was made aware of £39 charge for taking away old mattress which I did not opt for but I have been charged £39 for delivery. I think this is a very crafty hidden charge, if you charge that for every delivery it is no wonder that profits are sky high. If anybody reads this then they might consider refunded me that £39 charge

Really quick and easy

Was a small store and busy

Seems quite expensive ... but mostly in was very annoyed to see the same item on your website for £50 less once I got home.

The bed I was trying was pretty dirty. Very off putting. Other beds were fine so unsure why this one wasn't dealt with.

delivery price a lot to pay just for a mattress

I would have liked free delivery. Especially as I paid £39 for delivery and was not given a specific time. Took the morning off work then was called at 10:30 am to say they would be there between 1pm and 3pm. Could have paid £20 for a man with a van to do it in a more specific timeslot. Delivery service does not seem like value for money

I am satisfied with the service I got in store, but I realised when I got home that if I had ordered on line I could of got it cheaper as there was no delivery charge and I would of got cashback.

nothing is ever perfect

I needed a mattress. They recommended the one that suited my needs. Nothing more