Dreams - Nottingham

The shop was very warm and althow there was a good choice i think there should be more

I was looking for 2 single headboards and the store had limited stock of the type I was looking for.

- Delivery date could have been sooner. - Economies of scale for buyers of more than one bed is not available.

There was only one assistant in the store so we had to wait significant amount of time till previous customers were finished.

The overall experience was very good and I would recommend Dreams to my friends and family. When making the bed up, it was very good quality and looks amazing in our bedroom.

The range/choice of bedding (sheets etc) was limited. We did not find what we were looking for. We did not expect to have to pay so much for the bed.

The service was good .I have no criticism to make however I wouldn't rate it as highly satisfying .I was happy with the service.

Having hoped to purchase a bed and mattress within a budget there appeared to be limited options, or I wasn't told about my options, which meant I only purchased a bed frame.

There are no specifics only that the service was efficient and adequate. I did not away feeling what a wonderful customer service experience I had just received. But I am not sure what more the staff could have done to make it any better. They were friendly, helpful and knowledgeable.

Well, the highly satisfied would mean perfect situation ( such as getting luxury bed for free ), as we know, we live in imperfect world, hence my score isn't highest. Overall my experience at dreams was very positive.