Dreams - Oldbury

Quick helpful and knowledgeable

Your staff were very polite and knowledgeable

The staff member Rob welcomed us on arrival and gave us a lot of insight in the products available. We were only shopping for a new mattress but after we reviewed our options we chose to purchase a new bed too. Rob knew the right beds to try out and gave us very helpful advise on what we need to consider in a new bed/mattress. He offered us drinks and made us feel very comfortable.

The sales assistant was excellent although she was new to the store she couldn’t have been more friendly and helpful. Anything she needed help with she asked the manager who again was extremely friendly, considerate and helpful. Really felt at ease and supported.

We asked to look at ottoman bed frames which we were taken to see there was no pressure put on us to look at any other bed frames.

This was a bit of a family trip really. The store was clean and we were offered assistance after less than a minute. Once our decision was made we were informed there was a bit of a wait as it was busy. We were offered a drink and somewhere to sit. Nice atmosphere and Rob had lots of knowledge and was very helpful. Very pleased.

Staff were welcoming and had a good knowledge of products both on show in store and online.

Customer service

A good selection and a friendly, helpful assistant.

Received really good service from salesman Rob who was knowledgeable and attentive.