Dreams - Oldbury

Fast, friendly efficient service

Friendly staff gave us great advice on mattress & left us to try them out.

I had done my research on the internet & was having difficulties trying to buy them. I walked into store and was helped immediately. I was given a drink while waiting for a computer to become free. We were talked all the way through & give cery good customer service. I am looking forward to the being delivered.

On entering the store we were greeted warmly, ask if we required any assistance at that time if not required just ask when ready , we were offered coffee on entrance. We ask for assistance and was greeted by a ream member who answered any questions we had explained then in terms you understood with no waffle , he also went into other deals on offer . Then placing our order was quick and easy.

We were greeted on entrance but not pestered. We were offered a hot drink. The staff were around and available when we wanted them but did not pester. The info given was very helpful and we had a good discussion without being pressurised into a decision. Very good experience. When we returned 2 days later to place order, once again we were offered a hot drink and very good service.

Excellent customer service from Andy

The assistant (Mary from Oldbury store) was extremely Helpful and friendly. She seemed to understand what we were asking for and knew her stuff,

Tempur mattress was always me and husband's dream mattress. We finally found our dream mattress in Oldbury Store where they had a great offer on a king-size original tempur mattress which was roughly half price. The staff were extremely friendly and helpful. I can not wait to get my mattress delivered next week and would definitely go back to the same store in future and recommend it to my friends.

No hassle

staff are very friendly, oroduct knowledge is good and provided information sufficiently.