Dreams - Reading

From the time we entered the Rose Kiln Lane store in Reading Penny could not have been more helpful in choosing beds and mattresses and headboards we explained we are refurbishing our house and did not buy anything that day but she typed and printed out all we had chosen which was appreciated . We went back and met Georgia who was very good as we had to change one of our original choices she really went the extra mile we have ordered 1 of the beds etc today and also await the delivery and set up offered then when I got home decided to have the offer of removing our old bed so phoned up she could not have done more for us ….. well done Georgia excellent service we will wait and see and then order our second Bed etc . We also bought duvets and pillows based on her knowledge nothing was to much trouble …. I hope both these ladies get the feedback they deserve … Thankyou

The sales person was very professional, knowledgeable and friendly. We were very impressed with the service we received.

Good choice, pleasant and helpful assistance.

Very good customer service (Sam). Sensible covid measures.

We were approached and helped in a timely manner by a very nice person. Then given enough time and space to make our own decisions but with her always available for any questions.

Ollie the Sales Assistant that served us was EXCELLENT, he took time to understand our (mattress) needs and actually listened to us (unlike other stores!) and advised various alternative options. He was patient, using Sleep Match to identify mattresses to try, listening to our feedback on each one, and guided us to our decision, answering all our questions on the way. He was friendly, personable, and can make a good cup of coffee too(it took us a while to come to our final decision). He is a credit to himself and Dreams.

The sleep match machine was a real revelation! Our sales adviser Penny (937) was so friendly, attentive & helpful. Nothing was too much trouble. We also received a bottle of complimentary water which was very welcome. The array of mattresses was vast but Penny helped us to make the right purchase for our needs.

Customer service superb and friendly. Dream technology great as well. Matched our needs

The entire experience was great, from being acknowledged when walking in, to being offered guidance / support when we needed it. Buying a new mattress is kinda a big deal, it’s a lot of money and I was preparing myself for pushy salespeople looking to up sell. I couldn’t have been more wrong. They were so helpful and insisted I tried a variety of different mattresses to make sure I made the right choice. The one I eventually wanted had a longer delivery time that didn’t work for me and the assistant helped me find another that would be delivered in time and made me aware of the satisfaction guarantee that meant I could swap back to my original choice after 30 days if I wasn’t happy. Overall, they were brilliant. They made me feel really welcome and helped me try a number of options to make sure I made the right choice.

From entering the store to making a purchase. I was very pleased with the advice i was given and the overall customer service. A nice, friendly and understanding staff member who took the time to listen to my needs and what i was looking for.