Dreams - Romford

We were welcomed by Lee as soon as we arrived. We explained what we were looking for and our budget and he catered to our every need, explaining the options for the bed we were looking for and then taking us through the different mattress options including using the sleep master to identify our preferences

Martin and his colleague were extremely helpful knowledgeable patient and polite I have only given satisfied to the quality of the product as I won’t know exactly until I receive and use it for

When I entered the store there was covid hand sanitizer at the door which I used. I was approached with a good morning and asked what I needed today I asked if I could go on the sleep bed which I did and found out what mattress I needed.i was showed which ones were compatible with me I was given a sheet of tissue which i put on pillow and layed down on quiet a few but in the end chose the one which was very comfortable and chose a ottoman with the help of the Advisor which I was happy with the experience was very calm and satisfying and the Advisor was very helpful and knowledgeable about the stock would return again .

Friendly.

Customer service was excellent was no pressure to buy just let product sell itself.

Lee from the Romford store made us feel at home and provided all the information we required. We first started with the matching software and lee explained to remove any pre ideas we had about a bed and to just try everything. Lee ended up finding us the best bed.

The assistant was quick to attend to me and gave me all the information I needed Whole transaction was completed in 30 mins and delivery is within 4 days

The Sales Person was very knowledgeable, offered a variety of options and was very thorough. It was a very good shopping experience.

I have always bought my requirement from Dreams, possibility to test the mattress and excellent assistance from the salesperson. A personal thanks to that salesperson, called Lee if I remember well, who was particularly attentive to what I need and patient during the purchasing process.

Very professional service