Dreams - Slough

We had a great experience in Dreams and Melissa was very professional and helpful. She provided us with the exact information we needed to buy our mattress. Excellent product and service overall. thank you!

The 2 members of staff that dealt with us were absolutely superb. Attentive, knowledgeable and great personalities. It is becoming increasingly difficult to find good customer service in general, and we were just so impressed.

Arfan the Dreams staff member was wonderful in assisting us to findnour matress.

From start to finish one of the best customer service experiences I have had on the High Street. My Partner and I went in looking for a matress on a relatively tight budget, were immediately offered assistance by Melissa (slough) and declined to start with as we wanted to look around. Once we had a rough idea we talked to her, she got us to try the sleep match and reccomnded matresses similar to the sleepmatch ones (which were out of budget) to match our needs. Offered us pillows with protecters (covid) and was both incredibly attentive but not pushy whislt we tried out the matresses. She was very friendly and upbeat and genuinly cared about us taking our time to find the right matress. It made the whole experience enjoyable. Once we'd tried all the matresses we liked, she gave us time to think and we decided to order. She sat us down, offered us bottled water and was very efficient and thorough with the process. Offered us discounted pillows which we took, and the bedcover plan, which we didn't take at the time (although phoned to take it a few days later). Left the store fully satisfied we'd got a great deal and really happy with the experience, all down to Melissa's service!

Assistant very helpful and his knowledge was good

This is the fourth I've purchased from Deams abd the whole customer journey is fantastic from start to finish. Always listen to your needs, your price range and always there to guide you. There is no hard sell, just a lovely experience and feel good factor.

Ash was great he helped us and made great recommendations to secure that we had a complete view of the options and what could be considered.

Excellent and friendly customer service provided by Ash.

No pressure selling which made me feel comfortable

Melissa was extremely knowledgeable and served me the way I want to be served. Patient but quick.