Dreams - Slough

I got good assistance and information from staff

The phone was answered quickly by Noor when I rang the store to see if the products I was interested in were on display in the shop. Noor answered my initial queries very well on the phone and when I came to visit the shop she was expecting me and came straight over to help me. The rest of the staff were also very helpful; one made me a coffee as I waited to place the order and Noor asked the manager to demonstrate how to construct the sofa bed when it arrives, by using the display model, which was really helpful. The delivery timescales were also much better than I had expected.

Noor was a suburb saleswoman. Very knowledgeable, accommodating and made us feel like we were royalty. Very knowledgeable and helpful. 5 stars

The member of staff was very helpful, knowledgeable and keen to assist without being too pushy. The mattresses we wanted to try were in store on display, very important as the amount we were spending was significant. You are one of the few places in the country that stocks these mattresses, we had travelled a long way to see them in reality and importantly try them out. The manufacturers 100 day refund our money if not completely satisfied also encouraged us offered in your store and not others also helped.

As soon as I entered the store I was greeted by a warm smile from Arjun. I walked in with an idea in mind of what i wanted but i was so shocked by the choice that i got confused. Arj sensed this straight away and explained the colours to me with such great clarity and knowledge that even I could understand it all, I felt like a bed expert! He was funny and charming the entire way, even to the point where I didnt feel strange having a conversation as I was lying down on a mattress, something i felt very uncomfortable doing at other bed shops. After finding my 'colour' he showed me a few mattresses and just when i thought he was gonna try push me to make a choice he left me to try them out in my own time whilst still being in earshot to asnwer any questions. He even made me a hot chocolate! I would never dream of spending this amount anywhere else but the sincerity in his voice convinced me to invest in a mattress that I knew would be right for me and last a very long time. He was relaxed, charming and funny throughout the entire process and even made me laugh as I left the store, I genuinly sat in my car and smiled the whole way home. Exceptional Customer Service!!!

customer service excellent, helped us find the perfect mattress for us

Friendly, helpful, knowledgable sales assistant, showing us a comprehensive choice of beds.

Was a very good service and great customer service

I am highly satisfied due to the fact of the friendliness of your staff swell as the help that was provided, within the first few minutes i was approached by a member of staff named ash who helped me chose the best bed for me he also helped answering all my questions with much confidence i will definitely be using dreams in the future and would recomend to a friend.

Assistance was immediately available when I walked in the store. The staff member Katie at the Slough branch was really knowledgeable, patient and really easy to talk to. Excellent support from her.