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By anthony p | 8/30/2015
No experience in buying mattresses. Very confusing until assistance arrived. Having to rely entirely on Dream staff help. Proof of buy will only come after some months.
By E Bond | 8/30/2015
We would have preferred to receive a better discount on our order given the high value of the items we were purchasing. Or at the least a few free complimentary items provided to us as a thank you for spending such a large sum (almost £3000) in the store.
By RJ | 8/3/2015
I was not highly satisfied because no service can be perfect. That being said, I had no problems
By steeleye | 8/3/2015
Unable to get a price reduction on the items i chose, even tho there was price reductions on other lines.
By Lbt | 7/1/2015
I was satisfied with the products and highly satisfied with the customer care
By Francisca | 6/10/2015
My partner and myself were satisfied with our experience at Dreams specially with Mr. Movin customer service, which was really helpful and help us to make a decision in order to purchase our bed and mattress. Therefore, as a first time buyers we felt overwhelm with all the variarity and many choices to make.
By anonymous | 6/6/2015
The reason was that the paperwork took quite a long time. There was quite a bit of it.
By anonymous | 6/4/2015
The exact product i was looking for were not available in the shop.
By anonymous | 5/23/2015
I was satisfied :-)
By anonymous | 5/4/2015
When I arrived at Dreams an assistant approached me asked if I need help. I explained what type of bed I needed, (one without a headboard as I have already got one) the assistant then said " just look at any of the beds you like and I will tell you when we can deliver. I just off because he clearly didn't listen to me and then the store manager approached me ask if I needed any help. I explained he then said only two beds in the store can actually fit my headboard. He showed me the two and then said I can have the one I had chosen in a different colour (Grey) if I wanted, which was perfect. That was on Monday bank holiday 4th May and I received a text today saying that they will be delivering my bed this Thursday 7th. So yay. Got a result am happy and glad that I found someone in Dreams who knows all about beds and customer satisfaction.
