Dreams - Slough

Quick service Very knowledgeable staff Super friendly and welcoming staff Store clean and presentable

In a local branch, Mr Morris was helpful. He explained the difference between various type of mattresses and beds. He was knowledgeable.

Assistants very helpful and very pleasant

Katie was very helpful from the moment we walked in. Ended up purchasing a mattress being delivered within the week

We were served by a very friendly Dreams colleague called Melissa. Very polite, knowledgeable, understanding and patient with our issues & concerns. Spent valuable time with us. Made us comfortable offered refreshments. Slight hiccup on technical side on a PC needed to relate to credit company Creations. Melissa always kept us informed of reasons for delay just hope we do not get a parking ticket for exceeding out stay also it was a Bank Holiday. Manager Anwar sorry if his name is incorrect. Again he apologised for the delay as we had to resubmit out Loan Agreement application. We were offered 2 pillows, but l think we should have received another item gesture of goodwill. Yes l would definitely return as l have previous bought brand new mattresses my son who is 6' 2" he needed extra length mattress. l bought double bed Silenight. Was charged for a delivery at weekend, but the store delivered weekday instead. Never received refund for charges incurred. Thank you will return when need to.

Our Assistant Katie in the Slough store was very friendly. She was knowledgeable of the products and matched them to our needs when we informed her of them. She had great customer care and made us feel very comfortable.

Overall as soon we entered the store in Slough we were greeted warmly and advised on how to use PPE. Morris gave us a thorough tour of the store and product knowledge. We tried the mattress machine and found the whole experience extremely wonderful. We felt really valued , Morris offered us tea an coffee which was really good.

The staff member, Katie, and she helped me with purchasing a bed, and working out which was a suitable mattress. Following this Katie took my order & was polite & friendly throughout

I received assistance from a member of staff the moment I arrived, he answered all my questions and seemed to have great product knowledge which helped me to make my purchase. I was impressed with the Covid-19 safety procedures put in place. The whole process was fairly quick and painless. I look forward to receiving my new bed from Dreams. Thank you Lawrence for your help!

Lovely polite service, not too pushy, allows you to make informed decisions