Dreams - Solihull

Chet at your Shirley branch was extremely helpful and personable and understood what we were looking for quickly but also showing us the full range of alternatives as we already had Tempur Cloud bed and mattress which we have been very satisfied with bought some years ago from Shirley. We also look forward to experiencing the Silentnight Therapur Plus Harmonic Mattress after using the new personal fitting device service you offer.

Lauren was extremely helpful in assisting both me and my mum in finding the right mattress. I came back over the weekend with my husband and Lauren remembered me and recognised me straight away. She was very friendly and professional and followed all of the correct procedures. She was very knowledgeable about all of the tempur mattresses and took the time to explain the differences and benefits. She listened to our needs and met all of our expectations. She also knew when to back off when me and my husband couldn’t decide which frame to go for and gave us the time to discuss our preferences and walk around the store so we could make our own comparisons. Once we decided she got us a very good deal and the finance application was very straight forward and quick to arrange. Lauren is a credit to your company and store in Shirley Solihull. It was a pleasure to deal with Lauren and we were very pleased with her service and expertise.

The assistant named Chet, was very helpful and polite, he introduced us to the demo bed to find what suits our needs best. From the data collected, he let us test various beds, upon us been able to find an excellent mattress and new pillows and quilt. The whole experience was a pleasure and made delightful by Chet.

Chetan was amazing and very professional. His knowledge was great and he highlighted things I never knew about. He was very helpful and took his time with me.

The standard of customer service was outstanding. It was the level of custmer service we expected 40 years ago and we thought had disappeared. Both Natalie and Lauren were so professional and nothing was too much trouble. They listened to us and went out of their way to make sure we found what we were looking for.

The sales assistant Lauren was brilliant pleasant and very helpful nothing was too much trouble

I was greeted when I first went into the store and I asked if I could just take a look around. That was fine the assistant said and left me to have a good look around which is very important as you can’t chat and have a good look at the same time. The assistant then came over to me and asked if I needed any help so then I asked her a few questions which helped me to make up my mind.

I needed advice on my requirements when visiting. The Salesperson was extremely helpful advising the wide range of possible solutions. After using the amazing measuring machine I felt confident that I was going to find a much better sleeping arrangement. The Salesperson had a wide technical knowledge and some useful personal experience. This was reassuring when a large amount of money was under consideration.

Great service, polite and friendly staff.

I was extremely impressed by the service of the employee (Elizabeth). The hot drink me and my family were served was exquisite. I would definitely come again over any other shop. The employee also understood we did not have millions to spend on mattresses and pillows Very satisfied and thank you