Dreams - Solihull

Lauren who served us was lovely. Nothing was too much bother. She knew what she was talking about, which was useful. She also didn't give a hard sell, which I find off-putting in a store.

The sales assistant, Lauren, listened to what we wanted and offered a wide choice. She was very knowledgeable and offered us options that were suitable for us

The assistant Rick, who turned out to be the store manager, was quick to approach us, despite being engaged at his desk working, very professional and knowledgeable covered all our options [we were replacing a bed purchased from Dreams in 2009]. We were offered coffee and given the 'Sleepmatch" experience.

Greeted and offered a coffee and when I tried mattresses out was offered a pillow to use. Given help in determining choice of mattress without being pressurised.

Excellent service and information from the shop staff.

As I walked around the ground floor of the shop I was approached by Natalie in shop 315 at Solihull retail park. I explained l wanted a single bed with a mattress under it to slide out for guests. She took me upstairs and showed me the two choices and explained how they worked. She could not have been more helpful and her knowledge was excellent. We went downstairs to complete the paperwork and for her to take payment. She made me a cup of coffee which was very welcome. Delivery was arranged for nine days time plus disposable of the old bed. Natalie was just delightful, and so helpful. She has a delightful manner. She is a credit to your training schemes

We had a lovely experience with Chetan he was very knowledgeable and helpful. He understood what we were looking for and had lots of product knowledge . He was approachable and friendly I would recommend friends and family to go and speak to him.

I was highly satisfied because an assistant came to me straight away to take me to the correct section of the store. She explained all the facts about the product I wad interested in and showed me how it worked. While she sorted out the order she gave me a cup of coffee.

The assistant, Natalie from Solihull, was very good. The sleep works tool to find the right mattress was brilliant and the flash sale saved us a lot of money. Was also very impressed with the new eco mattress using plastic from the sea (amazing idea)

Friendly service attentive and helpful staff member