Dreams - Solihull

The sales consultant, Christopher @ Shirley store, was very patient and certainly helped us with choosing what I hope will be our ‘Dream’ bed. We weren’t pounced on as soon as walked in to the store (something that really gets me immediately ready to walk back out again) but when we needed help, Christopher was there for us with great advice. Would certainly recommend Dreams, based on our experience.

Explained it well and completed the order in a very timely manner

The assistant was most helpful listening to my questions and providing answers. He remembered my concerns on my second visit over 6 weeks later. Excellent service and not long to place the order.

Had chance to try many mattresses recommended by machine. Assistant was very patient and let me try different ones till I was satisfied.

I was highly satisfied but as a single full time working person ! When I was advised that I would need to pay a fee for an am/pm call I was rather disgruntled having just paid £700 for a mattress ! I have booked the 6th as I have half a day but am slightly concerned if times overlap !

Natalie took her time to understand all my needs when choosing a mattress as I’ve been having awful back pain when sleeping. After going on the sleep analysis she went through my results thoroughly and showed me all the mattress that came up and let me take my time trying each one and then going back and re-testing them. She talked me through all the benefits of each type of mattress and explained how each one could benefit me. She was able to answer any questions I had and was overall extremely friendly and helpful. When coming to he finance options for my products she worked with me to suit my own needs and what payments would work best for me. The whole time I was there Natalie did not rush me and was patient with me whilst I tried multiple mattresses. She couldn’t of done more for me to help me find the perfect mattress.

Wasnt pushed to buy anything, wasnt rushed by Natalie and was given plenty of information

Helpful staff, with great product knowledge, who were helpful without ever being pushy

After using the sleepmatch machine we tried all the recommendations and decided on tempur

The overall experience was very good, however after spending almost £1000 on Friday was dismayed to pass the store on Saturday to see the offer of 10% off orders over £750, so if we had been advised of this we could have saved almost £100. Thus took the gloss off what would have been a great experience with Dreams and your colleagues.