Dreams - Solihull

The sales assistant Lauren was very good she listened to what we wanted, gave us time to look around the store, (she didn't follow us around which I hate) she wasn't even put out when we said we were going to look at another shop,she also didn't say anything bad about the other shop which some assistants do to stop you going,she was confident we would return and we did. She was polite, friendly and I would shop there again. You need a Lauren in every branch of Dreams l

Knowledgeable sales staff Friendliness Time allowed Not pushing but encouraging and listening Use of Sleepmatch machine and appropriate pillows Offer of tea and coffee

Staff were very helpful as always and gave clear and accurate information when asked. Going through the credit application was straight forward and time efficient.

Really good customer service, Mark who works in your Shirley store is a credit to you, he has great product knowledge and made the whole process really easy. We had been to many competitors before going to dreams and wish we had started there first.

Very attentive sales staff within the store who straight away understood our needs and took a great deal of time showing us our mattress options. There were a good range of sample mattresses in-store so we were able to feel confident with our purchase decision.

There was no hard sell during our visit to the store, we found the assistant to be very knowlegable with no hard sell. The assistant was very easy to talk to, I do not enjoy shopping but much enjoyed my time spent in Dreams on Saturday.

Shop assistant, Mark, could not have been more helpful. He really went out of his way to find us a solution to our delivery problem. We were pleased to find a suitable mattress within our price range. Whether it will be confortable only time will tell !

Rick was knowledgeable and helpful

Friendly and knowledgeable service. Clean and bright store with plenty of stock to view.

Knowledge of staff.friendly.quick