Dreams - Solihull

The store was very well laid out, the labelling clear and we received just the right amount of advice: not pushy, but informed. We took the visual assessment (which was fun) and were then guided around the various recommendations. After we had been to check on the products in a nearby store, we returned and placed our order with no difficulty. Well done!

Staff was very helpful and co operative.

We were treated wonderful by one of your colleagues his name was chetan

The staff have great customer excellence skills and we’re polite and professional throughout my consultation.

When we entered the shop we were greeted by Lauren who was very polite and extremely helpful. She listened to our needs and what we were looking for and then advised us on what was available and options we could choose. She then asked if we were looking to buy a new mattress and if we wanted to take the sleep well test for 3 minutes which we did. I think we found this very helpful as it made us understand the mattress we should be looking at and not just guessing at what feels right by just sitting on them. Lauren understood our neds and was great as we felt relaxed in her company and she was happy to spend any amount of time with us that we needed to ensure the items we were ordering/purchasing were the right ones for us. Lauren offered us a drink and made us feel that the experience in the store was enjoyable and we were very pleased we went into the store and did not just order online which we could of done but might of got things totally wrong.

We were helped by Liz at the Solihull branch and she was great! Made the process really easy and comfortable. I felt like she kept my needs in her best interest.

Quickly greeted by the employee and was on hand to advice throughout

Friendly, helpful and efficient sales person

Mark who helped us remembered me from the previous week when he explained and gave all the information on the bed we purchased. Very impressed with his knowledge he also made us feel welcome offering drinks etc

The salesperson-Lauren was exceptional