Dreams - Solihull

The gentleman we were served by was very knowledgable . He was very polite and we were offered a very nice coffee while we were there, he gave us his, name, when he introduced himself, Bill, Would recommend the Solihull, mark &Christine Welsh.

Mark was knowleable about the products and showed extreme patience whilst we were trying to decide on a product. He offered a drink that was very needed considering the time we were there.

The person we dealt with was very friendly and knowledgeable, we were not put under any pressure to purchase. After an initial evaluation of our requirements using the Dreams analysis machine and given a recommendation of 4 mattresses suitable for my wife and myself. The mattress we finally selected was one which we both felt suited our needs best. The availability and delivery time were also very satisfactory and felt we had made a good choice.

Chris was extremely helpful and demonstrated exceptional knowledge when showing my partner and I different mattresses. We had our two children with us and Chris took time to interact with our 2 year old and even pushed our 6 month old round the store as we were trying the mattresses out. Our 2 year old had an accident in the store and Chris was more than understanding and was very helpful.

Very helpful girl who sorted out our needs and what we wanted, even made us drinks

Customer service received was very professional. Product knowledge was outstanding which help us buy what we needed

I appreciated Lauren's approach. Not too pushy and absolutely no nonsense!

Lauren the sales person was very knowledgeable, no nonsence and very pleasant.

Our assistant laura was very knowlegable and helpfull

The service we received was excellent Chris had excellent knowledge and helped us make a decision on the right mattress for us, his service was second to none. After a very bad experience of poor customer service and rudeness in Bensons Bed, it was so nice to walk into dreams and be greeted with a smile offered a drink and have time spent with us, this was Excellent customer service and how it should be when making a big purchase