Dreams - Solihull

We were seen to the moment we entered the store and Bill listened to our needs and then tried his utmost to meet those. We experienced the bed with the software attached and were shown a few beds to try and were given time to try these and not rushed.

Staff were efficient, knowledgable and friendly. There was no pressure to buy. The assistant (Lauren) took note of the budget I was working with and tried to help me work within it. I was given ample time to browse and consider my various options without constant chat from the staff.

The Dreams assistant Mark was very knowledgable, polite and friendly. He suggested we try the Sleepmatch which was really useful in helping us decide what sort of mattress to try out. He spent plenty of time with us to ensure that we were able to try out plenty of mattresses to see which we liked. He was not pushy for a sale and gave us time alone to further peruse the selection of beds and mattresses. We were offered beverages and the store was very clean.

The main reason for been highly satisfied was the member of staff who severed us he was not pushy or in our face but sat back waited until we requested assistance and was very friendly and helpful

Bill the sales rep was friendly, and very knowledgeable. He took his time with us and showed us a variety of products within our budget. I felt like a valued customer.

We received help from a very nice member of staff who answered our questions and supported us during the visit! We are extremely happy with the choice we have madeleines and looking forward to receiving them!

Good customer service from Chris. Explained about all the different types of mattresses we could try. Showroom split into different mattress types which made decision much easier.

I used the sleepmatch machine which was very helpfull for my requirements The Validation Code 315 And Chris was very helpful So my overall experience was made far easier than expected

Friendly and helpful staff And not pushy

The option of having a our mattress comfort needs assessed, made finding a suitable mattress much easier.