Dreams - Solihull

Chris was very helpful, gave advice but left plenty of time for us to browse, there was no hard sell which we really appreciated.

Faye was fantastic from start to finish, she had a really warm and welcoming manor, she was paitent with me and never rushed or pushed I only wish all buying experiences was the same. I felt at ease from the minute she came over her smile was engaging and her laugh was infectious. she really took the time to establish what I wanted. She placed me on the machine which was the only downside of my experience I found that extremely uncomfortable and couldn’t want to get off. Faye offered me a latte which I accepted and she proceeded to tell me all about my bed matchs. I settled on a mattress and base without feeling pushed into anything. Fay is a credit to your store and I hope she hears about my feedback. If only the world had more Faye’s, she was a delight to deal with.

Good in store service and great delivery man, accurate and useful communications

Efficient service by the Shirley store staff who were very friendly and helpful. Got a great deal on a king size mattress and was able to look at a sofa bed although would have been nice to see more models but staff directed me to another store locally.

Mark was very welcoming .. knowledgeable about the product and not at all pushy . He made our purchase very easy and despite the item we had chosen not being in the sale he offered free delivery and four free pillows which were a welcome bonus and eased the decision to pay full price for a product that we may have found at sale prices elsewhere.. my daughter and I left the shop saying ‘what a nice man!’

Excellent service very helpful assistant, my wife and myself were warmly welcomed and given all the help we needed with quite a few laughs and quite a bit of banter along the way. Thank you Takunda

Faye who seved us was brilliant . My mom is 87and suffers with Osteoporsis so Faye’s knowledge was excellant and explained which mattress would be best suited and even noticed my mom lying on certain matresses that didn’t hug her body . The decision was left to us and she only advised us, but explained how each matress was made , springs etc .

The assistant Mark was really knowledgeable, we were unsure about what mattress we wanted and he explained about all the different types really well.

Great product knowledge and understanding of our needs and requirements

Not knowing exactly what I wanted, the assistant took time and effort to explain the different types of mattresses and was very patient while I tried them all out. He also made made me a cup of tea.