Dreams - Solihull

Friendly, helpful staff went out of way to show us options (swapping over mattresses etc). Speedy checkout. All good.

The ease of placing order

Bill (Solihull store, Sears retail park) was very professional and knowledgeable, he was able to answer all of my queries regarding mattress type and design and the benefit of various designs, such as closed and open spring, and a firm/medium mattress. I wanted to spend no more than £300 and Bill was quick to point out suitable mattresses within my price range, whilst indicating which mattresses had been reduced in price. Overall the customer service provided by Bill was quick, efficient and courteous whilst not being pushy.

The item I was looking for was easy to find and when we decided to order, the assistant was very approachable and processed the order quickly with no pressure or hard sell to add other options or products for a quick sale. Chatty sales man with a nice smile. Very pleased with efficient purchase

we came back to your store in Shirley again as we have already had two beds from you for our girls one last year and one this year , this time we came back to buy one us , Bill validation code 315 was very helpful and we did buy the bed frame

Friendly & knowledgeable staff, good product, decent price in the sale. Bill who served us was a very nice man.

Asked for advice on choosing replacement mattress. Given constructive advice, based on our needs and budget, and offered time to try out various options.

Immediately on entering the store, TK had introduced himself and the products to us. The customer service was excellent! The balance between giving us time to ourselves and providing information and answers to our questions was amazing. The products were excellent quality and because of the Sleepmatch, we were able to tailor our search to the product that was perfect for us.

I was assisted by Faye and she was excellent.

Very happy with services and good prize and very friendly staff name is T k.