Dreams - Solihull

With. The help of the manager. We found what we wanted.

The assistant was great. She spent time explaining everything. Even made me coffee

Chris was very good indeed answered all our questions and was very efficient in dealing with any questions

Member of staff serving was very helpful, friendly and offered us a drink

Excellent service. TK was knowledgeable as well as being exceptionally friendly and helpful. We (husband) both came out of the shop saying that it had been a really enjoyable experience which we were not expecting. Good Job

When we first entered the store it was spacious and we could see where we needed to go. We received a friendly warm welcome by TK. Who asked us questions about our situation and seemed engaged with us. When we explained that it was our first time buying a bed, he explained everything carefully and made sure we understood before proceeding. Where he went onto frames and mattresses and encouraged us to try different ones. Which I personally think was best so we could decide which mattress was best for us. When picking the frame, TK gave us plenty of time to look around and decide for ourselves without probing too much. He was also patient with us when we finally decided which one, he helped get the process started, and asked about accessories which we hadn't even thought of at the time. TK advised us which was popular and let us decide again before heading back to arrange dates and payment. Again he was very knowledgable and was still getting to know us. TK was friendly, very helpful and made the process alot smoother for us personally, and we can't thank him enough for that.

The assistance we received was excellent the sales person was not pushy and spent as much time as we needed to ensure we had all our questions answered and assisted us to make our decision. His knowledge of the product and the time spent ensuring we fully understood the working of the bed was very good.

The members of Staff who dealt with us were brilliant. The only downside was the computer system which took about 30mins to complete the order.

Having visited the Benson's Beds store immediately prior to my visit to Dreams, there was a marked difference immediately apparent in the service offering at Dreams - regardless of whether I was to make a purchase or not at this stage. Mark, who dealt with us afforded the time we required and clearly had full knowledge of all products which is very reassuring as we were looking for a bed for our teenage son. At no time did I feel pressured, in fact quite the opposite and Mark was such a pleasure to deal with I felt compelled to seek out the the Store Manager and mention the same - In my employment I look to share success stories and I was very impressed..!

I spoke to Mark, explained what I was looking for and price range I had in mind , he was very helpful.