Dreams - Solihull

I was given the time to browse on my own but help was there when I needed it. The machine which calculated which mattress I needed was a little slow starting up and recommended the softest mattress possible, which seemed a bit strange , but Takunda who served me immediately came to assist and we looked at several medium mattresses, Takunda talked me through each one and gave me different pillows to try too. He was friendly and chatty and seemed to show a genuine interest in me and my needs. As I am moving house soon but don't have a moving date I decided to have the bed now, and collection of my old bed was also arranged. It was good to know that the date and delivery address can be changed too. As there was a sale on I felt I was getting a bargain too.

Sales assistant was very helpful & obliging in all matters

Assistant was very friendly, Sandra was helpful, explained everything in detail about the products, quality, durability etc., demonstrated some products and discussed budget and best possible items.

The sales assistant was friendly and very knowledgeable regarding the products and was able to offer good advice. This greatly helped us with with our decision in respect of our choice of mattress.

Assistant was knowledgeable and helpful. We were given chance to browse and told the qualities of different products in different price ranges.

The assistant was very helpful and pleasant he obviously new his job but left us to browse and try out the beds until we had made up out minds. Then he came to us and we closed the deal ! A very nice young man, a credit to Dreams!

Assistance in selection was informative, friendly and speedy. However, one will not be able to specify product satisfaction until the goods have been delivered and are in use!

THE young man in the store was very helpful polite and approachable.I found what I wanted and he knew his products.

The gentleman was very helpful.

The staff were very knowledgeable and friendly, with both the customers and each other. All of them made pleasant conversation and seemed genuinely happy to work with each other. All questions were answered thoroughly making the entire experience better than any other retail outlet. Special mention for Chris and Faye who went the extra mile in their friendly customer service.