Dreams - Solihull

TK was a very helpful salesman, not pushy, he showed us the different beds & mattresses & helped us with our choice. he didn't rush us, he was friendly & someone who put us at ease. Good selection of beds, good selection of mattresses, knowledgable staff

Akhtar greeted me on the ground floor, I told him what I was looking for, and then showed me all the choices I had. And he wasn't pushy. Which was great. I made my choice, and the paperwork went very smoothly. I was offered refreshments too. Nothing but praise

Excellent customer service

Staff were curteous but not pushy.

Sandra was an absolute gem! friendly, informative and treated us like royalty. complete different experience than Benson's next door who treated us like we were poor because we are young and wasn't intrested in us at all. Sandra even took the time to set up the tempur pod for us to watch the video and experience the adjustable bed.

The level of service was outstanding

Sandra was exceptionally helpful, talked appropriately to my five year old daughter whoes mattress I was buying for. Sandra put no pressure on buying a bed frame, but gave clear and concise information to me.

The sales assistant listened to what we wanted rather than trying to sell us something we didn’t want, and showed us the products that matched our requirements without being pushy or forceful.

At first glance the range of products available is a little disorientating.However the structure and layout of the items was explained and demonstrated swiftly by Sandra who accompanied me throughout my visit (without being intrusive) throughout. With her assistance and obviously my own needs taken into account I was able to narrow the choice down to one of two products.I returned at a later date to finalise my choice but at that time was not ready to order.Again Sandra ably and knowledgeably assisted me. On my third visit (Bank Holiday weekend) I found the price had been reduced and I purchased immediately. Additional needs and available items to accompany my purchase were discussed and delivery times and dates agreed on the spot. Overall a pleasant experience made even better by Sandra's assistance,smiling,welcoming attitude and knowledge. Thank you.

Sales gentleman very helpful and knowledgable , didn’t try to over sell. And left us to make our own choice , but did give us guidance and good advice. I didn’t feel that he was trying to over sell.