Dreams - Solihull

Moving house is stressful but buying a bed at dreams was great

Quality products and a brilliant sales assistant called Sarah who helped me enormously.

The salesman was very helpful knowledgeable, and friendly without being intrusive.

We were assisted by Faye who was very welcoming and friendly without being pushy. She had a good knowledge of the products on offer and understood our individual needs and requirements which helped us greatly in choosing the mattress and bed frame we ordered.

I found the assistance from Chris brilliant, he was knowledgeable and listened to our list of requirements and issues we find with our current bed. He used what we had said and gave us plenty of options, both value through to Luxury without pressure to do the hard sell. He was fair and considered in his approach and didn't loom over us. I went away and considered what we had learnt and did my normal process of searching the internet for deals but didn't feel the level of comfort Chris had given us. I went against every large purchase I've ever made and returned the next day to buy it in store. I knew I would only have bought it from Chris so if he wasn't there I would have come back another day. This is the first time I have ever purchased a large household item in a store and am really pleased to have done so.

Excellent customer service Took time and effort to assist Explained everything Great rapport Knew products open and honest Please convey our thanks

The assistance took off an extra £5 due to a mark on the mattress we selected, as it was the only one in stock.

The colleagues were available but not pushy. The colleague who served us understood our needs quickly and pointed us straight at the best solution.

The overall experience was excellent from start to finish;

Staff were very friendly, helpful and well-informed on all questions regarding products in which we expressed interest. There was no sense of our being pressurised to buy and we were given ample time to make up our own minds. Refreshments were offered and accepted, whilst we were considering our purchase. All in all, the entire experience was very pleasant and we were very satisfied with our ultimate deal.