Dreams - Solihull

I was looking for a Tempur mattress and the selection at Dreams was excellent. Chris the assistant, was knowledgeable on the mattresses,

A very professional attitude from all concerned

Absolutely excellent customer service from Chris. Fantastic at explaining the different options to me in terms of bed frame and mattresses. Exceptionally knowledgable and not pushy - left me to refine the options and then we discussed the last two in terms of pros and cons to come to a well considered decision. What I particularly liked was the fact he asked open questions which led me to make the decision rather than impart his view. This is so important when choosing a bed as it’s a very subjective process. He even gave me a special temper pillow to take round with me, I will definitely be purchasing one of those! Very easy ordering and payment. Can’t wait to receive my new bed. In short a very pleasant experience. I will be highly recommending Dreams to my friends and family and will certain,be a returning customer. Thank you.

The staff were very helpful and knowledgeable about the products. The lady took the time to talk through every thing with us and make us aware of delivery times and procedures. The sales staff made themselves available to us however there was no high pressure selling

customer service by Sandra was excellent. she was professional, knowledgeable and attentive throughout the process of purchasing the bed. the product itself was just what we were after. an enjoyable experience.

Served by a very informative and helpful young man. Very pleased with efficient service given thank you.

The salesman (takunda) come over all friendly and I explained that I was having problems sleeping etc he showed me beds that would be ideal then went through and told us everything about the bed. I liked how he wasn't pushy there is nothing more annoying than someone pushing you to buy something. I went to Benson for beds 2 doors down and the woman didn't really have knowledge of the beds and then when I went towards a tempur mattress she was practically dragging me over to the office to buy it and I ended up just walking out no one wants to be hassled or pushed by a salesman when shopping. So 5* goes to takunda for his professionalism and was very polite.

The sales consultant was great. He understood my needs and processed the order well

Due to available finance options

Staff knowledgeable and pleasant