Dreams - Solihull

The service I received from your friendly and knowledgable staff, in particular, TK and Rick, could not have been bettered and I have already made the decision to make Dreams, Solihull, my first priority for any further related purchases.

{TK08} Takunda Kahwa was extremely professional and friendly. He did not rush my Wife and I, he really focussed on us the customers. It was a truly great experience to be served by what I would consider to be a "Top Salesman" Additionally, the Delivery Men, Craig and Ryan that bought the mattress to my wife and I were really, really professional too. I can't speak highly enough of your Employees who were just brilliant !!!

We have visited several times and been assisted by Chris and TK, both of whom were very helpful. Chris in particular spent a lot of time with us helping us to narrow down our choice but not influencing our decision. He is very knowledgeable about the products and we felt comfortable taking his advice and he wasn't pushy.

This is not our first time we have purchased from dreams and as before the service was made very easy by very helpful staff

When we walked in the store which was not really busy at that time we were very pleased that no one appeared over pushy to make a sale. As assistant was close by and welcomed us to the store but we were left alone for a few minutes to look round the beds on our own but knew that assistance was at hand if and when we required it. The assistant was very pleasant and helpful and listened to our enquiry and gave us the various options for our purchase without the hard pushy sell which we had experienced in the previous store which we had been in. When we had made our purchase and left the store my husband and I felt that we had received the same efficient pleasant service on our small purchase as we would have done on a larger purchase and did not feel pressured into our sale.

We were welcomed on entering Dreams and were immediately introduced to an assistant, Faye, who was extremely helpful and knowledgeable. The order was placed easily.

Excellent and friendly staff, discussed lots of different mattress options, and wasnt pushy. Felt very at ease at the store. Excellent

Faye actively listened to my requirements and offered me choices and best value for money. She has good interpersonalcskills and nothibg was too much trouble. I wilk actively look for her again

ease of selection of product

On arrival we thought we would be badgered to make a purchase but our sales person TK who was very pleasant gave us his expertise and the time to think and eventually make our purchase we were supplied with coffee which was welcome as it was cold and snowing outside .well done to your staff it made for a enjoyable shopping experience