Dreams - Solihull

Very friendly assistants especially Akhtar who was very helpful in finding us the right mattress.

Within a few minutes of entering the store, we were approached by Akhtar who asked if we required assistance. We said we did and told him what we were looking for. His knowledge was excellent; he listened to our requirements and provided options for us to look at. He was extremely friendly and pleasant and displayed an excellent example of how to approach customer service. Well done!

great service from everyone in stall, excellent coffee too

Lovely bed, customer service was excellent, advise given was excellent

The assistance given was appreciated. There was plenty of choice and delivery time short

Assistant - knew the product range and pointed out the one we needed

Chris was really helpful from the start, we explained what we needed and he wasn't pushy but gave us space to try out the products and give us advice about the products we were interested in. Helped us to understand how the products worked and what would be the best option for us. Very friendly, very helpful and very knowledgeable.

the customer service assistant was very friendly and appeared to have very good knowledge of the beds and mattresses

I cannot commend the Manager/Staff more highly. This is the second bed we have bought from them and on this occasion the crucial criteria was ascertaining if we could order and receive a single bed before Xmas. They were extremely helpful and flexible and ensured we will receive our order before Xmas. The e-mail follow up and information complemented the over excellent service we have received.

Sandra was really helpful, we explained what we were looking for and she gave us lots of different options. I had a couple of queries which she said she would call me about, and she did. When we returned to the store she remembered who we were and what we were after. We didn't feel pressured into anything and she made the whole transaction very easy. We're really looking forward to getting our new beds, if only every store assistant was like Sandra.